E-mail has so many advantages, you can send a quick note when it is inconvenient to have a long conversation, or an inappropriate time to call; you can send pictures of your new puppy to family that is far away; and at work you can send messages to people that are hard to reach by phone, and hopefully in a short time receive a reply. I'm wondering though if we are forgetting how to have an actual conversation with one another. In one of the houses we are presently building the homeowner chose an unusual and expensive wallpaper that the hanger has not used before. The hanger promptly e-mailed the company, but is at a standstill because they have not e-mailed her back. Upon hearing this today, I went to the website and saw a toll free number written in large type above the smaller typed e-mail address. When I called the number I got an immediate answer from an actual real live person. He was very helpful and informative and the hanger is probably still sitting by the computer waiting for a return e-mail.